Estate Manager - 250 City Road

Purpose of the Role

Estate manager overseeing day-to-day management of 3-phased mixed use development. This includes preparing and managing budgets, management of staff and to include working with Savills’ procurement and M&E consultants in providing a best in class delivery of site-based operational management.

A client and residential customer-facing role taking responsibility for delivering residential services, property management, and engineering services across the 250 City Road estate, delivering the Vision and Values of the Client in an innovative, operationally efficient manner providing excellent quality and value residential environment for a wide mix of residents, occupiers, and visitors. The post holder will act as the Managing Agent interface for occupier services and manage the management team for this unique mixed-use estate.

The successful applicant will have a strong residential property management background. They will have sound financial management capability and the ability to deliver services in line with legislation and regulations. Must have at least 5 years of experience in Residential Property, at least 1 year’s managing a team and the property or management operations, such as staff and service contracts, tenant satisfaction, and other relevant duties. Strong working knowledge of relevant legislation, IRPM and RICS service principles and practices. Ability to read, analyse, and interpret technical procedures, regulations or documents with a similar degree of complexity. Excellent verbal and written communication skills. Proficiency and working knowledge of Microsoft Office Applications. Strong customer service, communication and interpersonal skills required.

Key Responsibilities

Main Duties

1. Responsible for compliance with relevant legislation, and ARMA and RICS guidelines and management operations and procedures
2. Champion and work in conjunction with the Managing Agent to coordinate operations, facilities management, financial reporting, people management, tenant liaison, and contract management
3. Ensure five-star customer service is always provided by all service teams at 250 City Road
4. Act as intermediary with owner/residents, on-site managers, and all other staff, to assist in prompt handling of questions/problems
5. First point of contact for customer service requests and complaints
6. Ensure the building managers undertake property inspections routinely and addressing any issues noted
7. Ensures that the primary responsibility for maintenance of facilities management and H&S records is carried out by the Facilities Manager
8. Responsible for effective and efficient building management, including car parks and landscaped areas, internal and external fabric, plant rooms, common areas and front of house.
9. Ensures that the Building Managers develop and maintain a professional understanding and close working relationship with appropriate resident representatives and commercial occupier’s representatives and encourage frequent and open communication and information flows on relevant building and estate issues.
10. Provide support for the contract management for the outsourced building services, ensuring that the operational staff duties are carried out to a high standard using appropriate equipment.
11. Provide training to staff in relation to expected standards and quality of general cleaning and Health & Safety requirements, in particular the operation of equipment, manual handling and COSHH.
12. Creation of the annual service charge budget, coordinating the input of internal resources and ensuring strict adherence to the published programs.
13. Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained and conform to current legislation, ensuring residents, occupiers, operations staff and the 250management team alike are provided with a safe environment in which to live and to conduct their core business activities.
14. Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained and conform to current legislation providing a safe living and working environment.
15. Act as the Responsible Person (Building Safety Manager/Responsible Person) and Senior Fire Warden for the development the event of an emergency. Take all reasonable measures to ensure that residents and commercial occupiers remain aware of their obligations in respect of the building incident procedures and where appropriate, risk assessments and that the legitimacy of the document is not in any way compromised.
16. Ensure that all procedures and policies are communicated with occupiers, that information published in hard copy or on the residents portal is maintained as ‘current’ at all times and that relevant testing of procedures is carried out and documented.
17. Ensure all aspects of building staff training, development and general welfare requirements are identified and formally reviewed in accordance with the relevant company training policy and appraisal process.
18. Pro-actively procure, following the company tender guidelines where required, building and contracted services, ensuring the requisite standards for the management and delivery of building services are upheld through regular structured monitoring and direct liaison with service providers.
19. Employ in practice the principles with regard to Savills Fabric Management and Long-Term Costing (CAPEX) initiatives to ensure value for money estate management.
20. Take ownership of the Savills vision and values ensuring that they are fully integrated into all of the 250 City Road assigned buildings services.
21. Ensure that accurate property records are maintained
22. Champion a safe working environment where work practices of staff, contractors and suppliers fully comply with health and safety legislation.
23. Oversee the ESG for the site and implement goals inline with the Savills 5 E’s
24. Implement the new Building Safety Regulations to ensure that the site is complaint both the Building Safety Regulator but also Savills internal policies.
25. Liaise between client operations and construction teams with the site team to ensure smooth transition from an active construction site to business as usual.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

List of qualifications, skills, knowledge required include: