Estate Insure Household Scheme Account Handler

Household Scheme Account Handler
Location: Sheffield
Package: £Negotiable

• Providing administration support to our front-line team
• Producing renewal invitations by calculating the premium and attaching any necessary endorsements, make appropriate amendments to statement of facts in accordance with the individual risk
• Ensuring documentation and systems are accurate
• Produce renewal notification email and attach appropriate documents
• Chase outstanding renewal instructions
• Deal with incoming enquiries/emails/post including processing payments, issuing receipts and other documents
• Raise invoices in line with Company accounting procedures and manage account payment
• Chase outstanding payments
• Complete the administration of client's insurance requirements on a daily basis
• Working in a compliant and timely manner on all cases

Experience/attributes preferred:

• Preferably a minimum of 1 years Personal Lines Insurance experience
• You'll have a solid background in Word, Excel and other Microsoft Office applications
• Broking platform experience (Acturis in an ideal world) depending on your experience
• You'll be able to communicate clearly and effectively with clients at all levels
• Comfortable in dealing with customer enquiries via phone, letter and email
• Flexibility, understanding and assisting colleagues when the workload of others is greater than your own, or when your specific knowledge is required
• Given the nature of this role we do require candidates to carry out duties within the strictest of confidence