ER Advisor

Job Reference: /RR/26-03/1123/3

Job Title: ER Advisor

Location: Ipswich

Salary: Competitive

Hours per week: Monday to Friday - 08:00 - 18:00 - 37.5 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

We are currently recruiting for a ER Advisor to join our passionate and driven team based in Ipswich.

To support managers with low and medium risk Employee Relations Cases- providing end to end advice.

To support the manager and Advisory Team with ER Administration such as letter writing, mail merges and redundancy calculations.

Benefits

• Informal hybrid / flexible working arrangements
• 25 days holiday + bank holidays
• Free fruit in our offices
• Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
• Wide range of retail discounts
• Regular social and charity events held in our offices
• Get involved in charity events in the local community

Wellbeing

• Discounted gym membership
• Eye test £25 voucher and up to £100 towards glasses
• Join our Cycle to Work scheme via salary sacrifice
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
• Access to internal Mental Health First Aiders

Career development and recognition

• Immediate access to “Opportunity” our internal Learning and Development platform
• Required professional membership fees paid for
• Opportunity to win monthly Atalian Servest Superstar Awards
• Long service awards

Key Responsibilities:

Functional

• To own a caseload of low-risk ER cases, providing managers advice and guidance and pushing for case conclusion in a timely manner
• To actively manage and escalate ‘aged cases’.
• To provide managers with the necessary templates and manager guides
• To coach managers through the management of ER cases
• To support managers with OH referrals ensuring the necessary questions are asked and advice sought.
• To support managers drafting letter (i.e., invitations and outcomes)
• Supporting the ER Partners, Strategic HR Business Partners, HR & Training Managers with MI- pulling reports, compiling graphs and showing trends
• To ensure the case management system is up to date and accurate at all times.
• To answer the telephone and support managers with ‘here and now’ advice when required
• To support the team with post and correspondence
• To act as cover for colleagues in other business areas as and when required

General

• Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
• Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties.
• Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.
• Adhere to and promote the UK & Ireland group’s policies on equality & diversity, information security, health and safety and data protection in the performance of their duties and the management of the MyER Function in the People Team reporting into them.
• Support and promote the UK & Ireland group’s sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.

About You:

• Applicants must have the right to work in the UK

Necessary

• L3 CIPD or working towards
• Experience working in HR Administration or similar ER role
• Customer service experience- ideally phone and email based
• Working with multiple priorities and adhering to deadlines

Desirable

• L5 CIPD or working towards
• Experience of working within a shared service HR delivery
• Experience utilising a Case Management Tool

Core Expectationd

• Show flexibility in working arrangements to ensure that a high level of service is delivered.
• Self-motivated and able to work effectively in a fast-paced environment.
• Have a positive and focused attitude when dealing with all colleagues.
• Be able to take personal responsibility.
• Have a flexible and positive attitude towards work.
• Be keen to continuously improve own learning and development.
• Support and embed the UK & Ireland group’s corporate values.

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)

https://b/form/f3343c912a8643b69cfdc89dc2bbba8f