EOR Consultant

We are looking for an Employee on Record (EOR) Consultant to join our team here at Penta Consulting.

Job Purpose:

The role will provide operational support to our hosted clients and their resources, which include direct liaison with key stakeholders within our hosted clients, leading the on onboarding and offboarding of resources, engaging with global payroll partners, working with operational leads, ensuring first class customer service and ensuring all data is captured on our CRM system.

Duties and Responsibilities:

• Clientrelationship and engagement - To include the following; commercial pricing submission and approvals for new contracts, renewals and change requests, candidate issue resolution, etc
• Overall management of all hosted resources ensuring all issues are resolved and where appliable liaise with the client to resolve issues, operation leads for resource support and or internally within Penta to drive swift resolution
• Administration processing on our CRM system - Extension's/ Amendments/ New Placements
• Working with the commercial team for onboarding and working with our international compliance partners to support hosted resources where needed
• Overseeing time sheets, invoices, ensuring expenses are received checked and processed in line with our client agreements
• Understanding and following the frame agreement guidelines we have committed to with the client
• PO tracking support with the client and internal finance teams
• When required track and or request updated documentation to support ISO certification
• Ensuring all data is tracked on our company CRM system
• Provide a suite of regular weekly and monthly tracking reports to your manager as directed
• Any other duties as directed by your manager

EXPERIENCE / QUALIFICATIONS (Essential and preferable):

• Relevant business to business operational experience (essential)
• Account Management experience (desirable)
• Educated to A Level (essential)

PERSONAL QUALITIES:

• Organised, pro-active and excellent attention to detail
• Good customer service skills
• Proactive, reliable, and enthusiastic and the ability to work to tight deadlines
• Experience of using CRM databases
• Experience of undertaking complex enquiries
• Effective customer care skills
• Excellent communication skills
• Experience meeting deadlines while delivering a service

The path to success is open at Penta Consulting and our client base includes companies from some of the most forward-thinking industry sectors across EMEA.