Enquiries Advisor

Job Title: Enquiries Advisor

Location: Brighton

Salary: £23,920 - £27,040 per annum, depending on experience

Job Type: Full time - Permanent

Closing date for applications: 5th May 2024

Employer: BIMM University

Department: Marketing

About the Role:?

BIMM University is seeking an Enquiries Advisor to join our team, playing a crucial role in engaging prospective students, and guiding them through their academic decisions. If you're deeply committed to education and the creative industries, possess strong interpersonal skills, and thrive in a proactive support role, we want to hear from you.

?What You'll Do:

• Enquiry Management:Respond to admissions enquiries via email, live chat, and phone, ensuring adherence to established procedures and timelines. Provide comprehensive information to applicants, supporting them throughout their decision-making process
• Customer Service: Deliver high levels of customer service, maintaining consistency and accuracy in information provided to applicants. Foster positive interactions and build rapport with prospective students
• Applicant Support: Communicate regularly with applicants, ensuring they feel supported and informed from enquiry to enrolment
• Event Management:Coordinate bookings for events, auditions, and interviews, maintaining accurate records of bookings and attendances
• Follow-Up and Aftercare:Provide support to applicants holding offers who have not responded, assisting them through the enrolment process
• Team Support:Assist the wider Recruitment and Admissions team as needed, participating in open days, assessment days, and new student enrolment activities

What You'll Bring:

• Effective Communication:Strong written and verbal communication skills are essential for engaging with prospective students
• Higher Education Knowledge:Understanding of Higher Education provision is crucial for providing accurate information to applicants
• Computer Literacy:Proficiency in Microsoft Office suite is necessary for managing enquiries and maintaining records
• Team Player: Ability to collaborate effectively within a team-oriented environment
• Organisational Skills:Excellent organisation and prioritization skills are necessary for managing enquiries and tasks efficiently
• Target-Driven:Comfortable working in a target-driven environment, with the ability to meet objectives
• Flexibility:Adaptable and flexible to meet the changing needs of the role and the organisation

?If you're ready to support aspiring creatives in their higher learning journey and contribute to the success of BIMM University, apply now and be part of our dedicated team.

?Why BIMM University?

We are a values led organisation, meaning our core values underpin all that we do.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS.

Please click APPLY to be redirected to our website to complete an application form.

Candidates with the relevant experience or job titles of; Student Enrolment Officer, Student Admissions Officer, Student Recruitment Officer, Student Recruitment Manager, Student Enrolment Manager, Enquiries Manager, Office Administrator, Administrator, Administration Clerk, Administration Manager, Business Administrator, Support Administrator, Business Support, Office Manager, will also be considered for this role.