Employee Relations Manager

Here at Poundland we have an exciting new role for an Employee Relations Manager to lead our thriving and energetic Employee Relations team, based at our Customer Support Centre in Walsall.

In this role, you'll report to the Colleague Experience and Culture Manager, supporting them in championing our people strategy. You'll need to be a leader able to develop and coach a team of seven employee relations advisors who support our Retail and Head office colleagues.

We're looking for someone who is adaptable and a people person. This person will provide leadership on employee relations- employee related issues, maintain and update policies in line with legislation, and drive efficiency and meet SLAs. Experience with data and metrics is important. 

This is a Hybrid role, providing you with the flexibility of working up to three days in our Customer Support Centre and the option to work the remaining days from either home or a store. 

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

• Ability to challenge proactively and provide recommendations and solutions on a range of matters.
• Problem-solving and analytical skills.
• Excellent communication skills, both written and verbal 
• Resilient when dealing with difficult and complex matters.
• Able to work autonomously and shape an agenda, prioritising the most critical matters.
• Ability to think on your feet, be agile to recognise and change direction where appropriate.

• You will ideally be fully CIPD qualified or working toward this. 
• A Strong ER background in a fast-paced, agile organisation with a degree of complexity in the operating model.
• Comprehensive knowledge of employment legislation and best practice approach.
• Excellent understanding of knowledge application in a retail environment.
• Previous experience in managing and leading an ER Advisory function spanning multiple areas of a business.
• Experience influencing senior stakeholders utilising   various approaches to successfully implement new ideas and changes to legislation.

At Poundland & Dealz, we don't just offer products at amazing prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our colleagues to be the best versions of themselves while making a meaningful impact on the communities we serve, so apply today!

• Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue CIPD Level 5 through our apprenticeship programme.
• Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Free On-Site Parking: Enjoy the convenience of free parking, making your daily commute hassle-free.
• Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks.
• Exclusive Store Discounts: Receive a 10% discount on most in-store purchases, enhancing your shopping experience.
• Family-Friendly Benefits: Our comprehensive benefits are designed to support your and your family’s needs.
• My Staff Shop: Gain exclusive discounts through our ‘My Staff Shop’ portal, saving on various products and services.
• Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
• Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
• Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day’s holiday because we believe birthdays are important.
• Pension Scheme: Plan with our contributory pension scheme, helping you save for a secure retirement.

Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.

At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve.

It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible.

We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track.

They are Love our customers, Care for our colleagues and Protect the Pounds & Euros...

By living our behaviours every day, we've created a land which is fun, friendly and full of surprises — a place where our people can truly be the best version of themselves!