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Employee Experience Architect

Posted 8 April by WTW
Salary icon Competitive salary
Location icon London , South East England

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Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. Willis Towers Watson is the leader in Employee Experience (EX). 

We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behavior change and drives business results.

Our people come from diverse backgrounds and bring a range of skills and capabilities – we’re insights masters, change catalysts, storytellers, culture shapers, org strategists, digital champions and more. Our EX architects know the power of bringing these capabilities and our offerings together to architect high-impact solutions for our clients’ most complex challenges. 

Together, we’re all about powering ambitions—of our colleagues, our clients and their people. 

The Role 

As an EX Architect within our Employee Experience (EX) business, you will be responsible for building client relationships to generate new business in employee experience with a particular focus on people change programmes. You will work with stakeholders across the Health Wealth and Career (HWC) business including M&A, ICT (Insurance, Consulting Technology), CRH (Climate Resilience Hub) and Work & Reward. The role will have four principle responsibilities:
  1. Build relationships across WTW HWC and with directly with clients to generate EX and change management leads
  2. Support the delivery of work including the development of new IC/thinking to support our GTM (go to market) activities 
  3. Help to lead the growth of our global change Centre of Expertise (Change CoE)
  4. Collaborate on broader marketing and PR activities to drive greater awareness of WTW in this space.
  5. Help to evolve and establish our wider change capability across the EX business. 


You will have a successful track record of sales leadership and delivery in the employee experience and people change space. You can articulate compelling EX and change strategies and develop specific solutions that draw on deep expertise (your own and others). You are comfortable working with a suite of consulting, product and digital solutions. Part strategist, part culturist, part technologist, part solution architect and part team orchestrator, this role is focused on opportunities to elevate our change management and broader EX business.
An “architect” is defined as someone who is qualified to design and provide advice – both aesthetic and technical. We believe those same qualities are critical to the role. We expect an EX Architect to be someone who can seamlessly and intuitively connect solutions across our EX portfolio – including employee insights (listening/surveys, assessments), strategy and change management, behaviour change, communications and employee experience software (Embark). 

Key Attributes:
  • Sales leader. Proven ability to network, generate a sales pipeline and efficiently close the sale. Applies a deep passion for – and understanding of – human behavior to everything we do, including selling, designing and delivering client solutions. 
  • Strategist. Strategically assesses complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.
  • Influencer. Uses highly effective change management and communication skills and experiences to build trust and influence executive-level decisions that are critical to achieving the desired outcomes – for the business and client alike.
  • Knowledge pursuer. Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences. 
  • Excellence seeker. Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity. 
  • Dedicated mentor. Sees potential and unique strengths of each team member. Values development of people through coaching others, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.


Sales: 
  • Use data and insights to uncover large, complex new business opportunities and to design integrated solutions to solve the unique need and convert leads into profitable sales
  • Networking and building relationships across HWC and with clients to further awareness of WTW in the EX and change management space whether that is due to M&A, divestitures, broader business transformation/restructuring, HR function transformation, climate transition, culture transformation, digital transformation, or Total rewards transformation.
  • Being a clear voice to market around what it takes to drive successful transformation


Delivery:
  • Develop consulting strategy, establish the delivery team, providing strategic oversight throughout the delivery phase with accountability for overall success
  • Advise and influence executive-level decision-making 
  • Oversee and execute on contractual commitments for effective financial management and business success
  • Use modern/digital solutions to support/cultivate the desired experiences 
  • Balance high-value strategic delivery with effective delegation, while enforcing budget, timeline and quality standards
  • Contribute to the development of intellectual capital, new tools and approaches


The Requirements 
Significant business experience and track record of success in driving sales, building and maintaining client relationships and leading teams to implement creative and pragmatic strategies to align employee priorities with business...

Reference: 52438841

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