Emergency Accommodation Scheme Manager

Emergency Accommodation Scheme Manager / Brighton / Housing

Client Details

A growing social housing care organisation based in central Brighton are looking to recruit a full time Emergency Accommodation Scheme Manager.

Provide day to day management for the Brighton emergency accommodation services to provide emergency accommodation for those who are homeless, vulnerable or excluded from a diverse range of backgrounds. Manage the emergency accommodation team to ensure that services are delivered to a high standard and are fully compliant with organisational values, contractual requirements are met and reflect current good practice. Manage and support the emergency accommodation team in providing housing and maintenance/facilities management of the service ensuring voids turnaround KPI's in accordance with the Brighton and Hove contract.

Description

As Emergency Accommodation Scheme Manager you will be responsible for:

• To oversee the day to day running of the emergency accommodation within Brighton
• Manage, motivate and develop the emergency accommodation team to fulfil their potential and consistently deliver a quality service to all external agencies, and its customers.
• Manage the maintenance budget for the onsite team.
• Oversee the voids turnaround and ensure that all deadlines are met to reduce any potential loss of income.
• Ensure compliance with the health and safety management policies and procedures, risk assessments and training modules by the emergency accommodation team.
• Support the wider team on contractual compliance.
• Managing and escalating situations in line with the agreed risk levels including Safeguarding; Safety, Insurance liabilities and reputational risk.
• Undertake regular checks on rental income and take appropriate action to maximise service charge collection from customers.
• Support the senior management team in contributing to planning, project management and developing Housing's services.
• To work closely on a daily basis with external service/contract providers to ensure a seamless service for customers.
• To establish positive and professional relationships with stakeholders.
• Respond via telephone to extreme out of hours emergencies in connection with the accommodation services.

Profile

• Managerial experience within a Social Housing background
• Good knowledge of local, regional and national housing initiatives, strategies and policies relating to homelessness and prevention
• Experience in developing / maintaining cross-team / sector networks and liaisons to ensure collaborative working in a multi agency setting
• Proven experience of reviewing, developing, and implementing new practices and procedures and of managing staff through change to achieve success
• Knowledge of asset management

Job Offer

£35-37,000