ecommerce assistant

An ecommerce assistant is required for a customer service role in the retail industry. The ideal candidate should have relevant skills and be able to thrive in a fast-paced, digital retail environment.

Client Details

The company is a leading player in the retail industry with a significant online presence. With a team of over 100 dedicated professionals, they focus on providing top-notch customer service to their extensive online customer base, operating from their Bootle location.

Description

• Assist in managing the company's online sales and presence
• Handle customer queries and complaints efficiently and professionally
• Work closely with the wider customer service team to ensure all customer needs are met
• Monitor online customer feedback and make suggestions for improvements
• Update product information and prices on the company's ecommerce platform
• Contribute to the development of marketing strategies to drive online sales
• Assist in the preparation of reports on online sales and customer feedback
• Ensure compliance with the company's policies and procedures

Profile

A successful ecommerce assistant should have:

• A strong understanding of ecommerce and retail
• Excellent customer service skills
• Good communication skills, both written and verbal
• A keen eye for detail and accuracy
• An ability to work well in a team
• Basic understanding of digital marketing strategies
• Proficiency in the use of ecommerce platforms and tools

Job Offer

• A salary of £23k per year
• A vibrant and supportive company culture
• Full time, permanent position
• Generous holiday leave
• Opportunities for professional development in the retail industry
• Hybrid working

Are you ready to kick-start your career in ecommerce? Don't miss out on this exciting opportunity to join a leading company in the retail industry based in Bootle. Apply today!