ECommerce and Marketing Coordinator

ECommerce and Marketing Coordinator

Bedford

Monday to Friday, 9am to 5pm

Permanent

£25,000 - £32,000 per annum

Our Bedford based client, a thriving food retailer dedicated to providing high-quality products and exceptional service to their customers, is seeking an ECommerce and Marketing Coordinator to join their team on a permanent basis.

In this position, you'll play a pivotal role in driving online sales and enhancing brand visibility. You'll work closely with their Business Development Manager to streamline online business operations and implement effective marketing strategies.

Responsibilities

ECommerce:

• Manage online orders and ensure stock availability for all products.
• Provide exceptional customer service by communicating with consumers.
• Coordinate with couriers and generate shipping labels for Shopify and courier deliveries.
• Keep the website updated with product and promotional information.
• Collaborate with the sales team to set product pricing and promotional plans.
• Develop and maintain weekly/monthly reports and KPIs.
• Stay updated on Shopify and Etsy SEO techniques to improve search results.
• Research and implement screen recording and replay apps for Shopify.
• Complete Shopify checkout online course for better customer service.

Marketing Support:

• Manage and update the online product catalogue, ensuring accurate product listings.
• Enhance product listings with multiple images and video content.
• Support all eCommerce activities, including company websites.
• Improve digital presence through SEO strategies.
• Drive web traffic and generate leads through promotional activities.
• Develop and execute social media campaigns across multiple platforms.
• Create visually appealing content for social media, including graphics, videos, and GIFs.
• Assist with administrative tasks and marketing strategy execution.
• Artwork using Adobe Creative Suite, adhering to brand guidelines.

Requirements

• Ideally hold a degree in marketing, business, or a related field.
• Proven experience in e-commerce management and digital marketing, preferably in the food retail industry.
• Strong understanding of e-commerce platforms Shopify and Etsy, and proficiency in website analytics tools such as SEO.
• Excellent communication skills, both written and verbal, with the ability to create compelling content and engage with customers across various channels.
• Creative thinking and problem-solving skills, with a results-driven mindset and a passion for driving business growth.
• Ability to multitask and prioritise tasks effectively in a fast-paced environment.
• Strong attention to detail and organisational skills, with a commitment to delivering high-quality work.