Ecommerce Administrator

The Ecommerce Administrator, you'll be the driving force behind our online operations, collaborating closely with our E-Commerce Manager. Your knack for seamless communication, meticulous organisation, proactive problem-solving will ensure smooth sailing in our fast-paced environment. We need someone who thrives amidst the hustle, possesses a can-do spirit, and is ready to roll up their sleeves to get the job done. Office-based work is a must for this role.

Client Details

Nestled just outside Winchester, our client is a thriving enterprise specialising in an exclusive array of dental-care treasures designed especially for children. From baby essentials to health and beauty must-haves, our diverse product range caters to a global audience, including esteemed partners, national retailers, and of course, the cherished end-consumers. With exponential growth in sales over the past two years, we're on the lookout for a vibrant E-Commerce Administrator to join our high-octane team, reporting directly to our esteemed Global Sales Manager.

Description

The key responsibilities for the Ecommerce Administrator Role is someone with:

Stock Management:

• Maintain precise stock records for our office warehouse.
• Coordinate stock transfers to uphold optimal inventory levels.
• Ensure accuracy in stock data within our ERP system (Bright pearl).
• Keep a watchful eye on stock levels across all Amazon channels and collaborate with the Global Sales Manager.
• Conduct annual office stock takes and manage office supply inventory.
• Handle shipment of product samples, transfers, and sales orders via DHL as needed.
• Assist with stock re-work when necessary.

Administration and E-Commerce Platforms:

• Utilise Bright pearl for seamless order and transfer processing.
• Ensure smooth day-to-day operations on Amazon platforms.
• Address and resolve cases on Amazon promptly.
• Maintain brand-aligned listings and report any issues to senior management.
• Troubleshoot daily on Amazon to mitigate roadblocks.
• Monitor marketplace platforms diligently to ensure timely and accurate order processing.
• Process all e-commerce orders on a daily basis, Monday through Friday.

Reporting:

• Compile weekly sales reports for Amazon.
• Generate marketplace sales reports as required.
• Monitor and report product issues or faults highlighted by customer service to the Global Sales Manager.

Customer Service:

• Uphold excellent customer service standards across the board.
• Investigate and resolve customer concerns or complaints promptly.

General Administration:

• Keep meticulous sales records and customer data.
• Support the sales team with various projects and tasks.
• Ensure a well-equipped work space for order processing.
• Contribute to fostering positive business relationships.
• Fulfil other duties as assigned by the wider business.

Personal Requirements:

• Proven experience in sales administration or operations.
• Familiarity with sales or ERP management software.
• Amazon and marketplace administration experience is advantageous.
• Proficiency in Microsoft Office, particularly Excel.
• Strong analytically and data management skills.
• Excellent communication and problem-solving abilities.
• Self-motivated, enthusiastic, and adaptable.
• Outstanding organisational and multitasking skills.
• Attention to detail and a quick learner.
• Team player with a can-do attitude.

Profile

The successful candidate for the Ecommerce Administrator role is someone that looks like:

• Must have proven sales administration or operational experience (3years or more ideally)
• Experience using sales or ERP management software
• Amazon and Marketplace administration experience an advantage
• Strong Microsoft Office skills, especially in Excel.
• Strong Analytically and Data Management skills
• Strong communication skills
• Can do attitude, ownership of tasks start to finish, outside the box thinking
• Self-motivated & enthusiastic
• Ability to prioritise and multi-task
• Excellent organisation and planning skills
• Attention to detail
• Patience
• Quick learner

Job Offer

The candidate for the Ecommerce Administrator role will receive:

• 28 days holiday plus bank holidays.
• Birthday day off in addition to holiday allowance.
• A close-knit, supportive team environment.
• Competitive salary commensurate with experience.