E-Commerce Manager

Exciting opportunity available for an E-Commerce Manager in the World of Luxury Goods! The prestigious and dynamic team is actively seeking a talented and results-driven professional to lead the online retail strategy. In the role of E-Commerce Manager at the esteemed luxury goods company, the individual will play a pivotal role in shaping the digital presence of the brand and driving sales in the rapidly evolving e-commerce landscape. This position presents a unique chance to lead and innovate in the realm of high-end products, collaborating with a passionate team dedicated to delivering an unparalleled online shopping experience to discerning clientele. Candidates with a proven track record in e-commerce management, a passion for luxury goods, and a keen understanding of market trends are invited to apply and become key players in elevating the brand to new heights.

Key Responsibilities:

• Investigate and delineate strategic business objectives and areas for enhancement, source tools and resources for comprehensive implementation across business systems and operations.
• Develop an end-to-end e-commerce business strategy, incorporating business reporting.
• Oversee the digital journey from e-commerce website discovery to customer purchase, manage third-party apps, and serve as the primary contact for e-commerce fulfilment management.
• Collaborate with the product team to ensure swift and efficient uploading of deliveries, demonstrating a deep understanding of products and collections to optimise sales opportunities and campaigns.
• Monitor the webstore's performance, identifying issues and highlighting opportunities for enhancements.
• Lead the customer care team, ensuring timely and appropriate responses to all inquiries and serving as a point of escalation.
• Address and resolve any order processing issues.
• Analyse and report on e-commerce performance metrics, establishing and adhering to KPIs.

Ideal Candidate:

• Minimum of 5 years of experience in E-Commerce.
• Demonstrates proficiency in SEO.
• Exhibits intermediate to advanced skills in Excel.
• Displays intermediate to advanced proficiency with Google Analytics or equivalent tools.
• Brings experience in project management and implementing crucial e-commerce platform integrations.