Duty Operations Manager

Posted 25 April by Leisure People Recruitment
£27,000 - £29,000 per annum
Hertford , Hertfordshire
Permanent, full-time
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Posted by Leisure People Recruitment

Duty Operations Manager- Sports, fitness leisure

£27,000-£29,000+ benefits + development

Hertford, East Hertfordshire

We are looking for ambitious, energizing and customer centric Duty Operations Manager to support with running of the most impressive and busiest Sports, Fitness and Leisure facility in East Hertfordshire, working for an award-winning operator renowned for developing and advancing their team members.

Benefits include free membership for you and your family, contributory pension, free parking, company events, 28-days holiday (including bank holidays) and most importantly continued investment into your professional development and future growth within the business. It is a fun place to work too!

Key Responsibilities:

  • Take ownership for operating the busy centre on a shift basis.
  • Ensure the centre is always clean, safe and in good working order..
  • Pick up departmental and team responsibilities as part of your development.
  • Deliver a fantastic customer experience to each and every user.
  • Upsell the facilities and services at every opportunity.
  • Support all the departments with making the centre a success.

About you:

  • Ownership mentality, can-do attitude, extremely customer focused.
  • Operational management and key holder experience within similar high-volume sports, leisure, entertainment, children's activities, fitness, hospitality or retail business.
  • Supervisory/people leadership experience possibly as a Team Leader, Assistant Manager, Duty Manager, Deputy Manager, Operations Manager, Leisure Club Manager, Store Manager.
  • The capacity to complete your National Pool Lifeguard Qualification (you must be able to swim) and First Aid at Work if you do not already hold them (paid by the company).
  • The flexibility to work a mixture of early shifts (6am-2pm), late shifts (2-10pm and weekend shifts (working one in three weekends)
  • Have your own transport or already living in Hertford.

For more information, please click apply and we will be in touch promptly if you have the right level of experience. Interviews are available immediately.

Application questions

Do you have key holder/site operational experience within a busy customer centric operation?
Have managed or supervised teams?
Are you a competent swimmer to do the NPLQ course if not already qualified?
Are you able to reliably commute to Hertford for early and late shifts?
Are you passionate about health, fitness and customer service?

Reference: 52537793

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