Duty Manager

Your new company:
Blakeney Hotel is a privately owned family run hotel which has a magnificent quayside location, with panoramic views across the estuary and salt marshes to Blakeney Point, which is an Area of Outstanding Natural Beauty. The hotel has over 60 bedrooms, 2 spacious sitting rooms (one for residents only), a bar, a restaurant, and a games room. The relaxing leisure area has an indoor swimming pool, steam room, sauna and mini gym overlooking the sun terrace and south-facing gardens.

Your new role:

• Day to day management of the hotel.
• Assisting in all departments as business dictates.
• Ensuring high levels of service are consistently delivered.
• Support staff and customers.
• Handling any guest issues and queries quickly in a discreet and professional manner.
• Ensuring Health & Safety procedures are followed.
• Training & monitoring staff performance.
• General cleanliness of the hotel areas.

What you'll need to succeed:

• A friendly, professional, outgoing nature and a positive attitude.
• Previous hospitality experience in a quality establishment is required.
• An ability to deliver exceptional customer service.
• Great organisational and communication skills.
• Good interpersonal skills and staff management skills.
• An ability to motivate and direct staff with enthusiasm and professionalism.
• A willingness to work evenings/weekends and have overnight stays on the premises on a rota basis.
• Be passionate about customer satisfaction.

What you'll get in return:

• Excellent rates of pay.
• A share of tips and gratuities.
• Training and personal development opportunities.
• Meals on duty.
• Use of hotel leisure facilities (indoor pool, sauna, steam room and mini gym) at limited times.
• Discounted food and accommodation (depending on availability)
• Ideally, you will live locally with your own transport (however accommodation could be available for short-term relocation).

What you need to do now
Call Kim now on or email your updated CV now!

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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