Dispute Resolution Assistant

Posted 5 April by Burton Bolton & Rose Recruitment Services Limited
Easy Apply
£27,750 per annum
Watford , Hertfordshire
Permanent, full-time

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Posted by Burton Bolton & Rose Recruitment Services Limited

Dispute Resolution Assistant

Watford, Hertfordshire

£27,750 + Pension + Parking

This large and well-established organisation are seeking a Dispute Resolution Assistant to join their busy and happy team and assist with the resolution of customer disputes.

Some of your duties will include:

- Managing a wide range of customer service matters and resolving all issues to complete customer satisfaction

- Mediating issues that arise in relation to services provided and ensuring complete resolution

- Dealing with complaints in relation to service failure, payment delays, invoice queries and account issues

- Investigating and finding further evidence to support or to dismiss a complaint and informing customer of outcome

- Forwarding complaint onto senior management team when appropriate

- Recording details of all complaints received onto the computer system

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose

Reference: 52322552

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