Dispute Resolution Advisor

We are looking for a Customer Service Advisor to join a Dispute Resolution team for a company based in Watford. This position is a 1-year temporary contract with the plan for the position to become permanent thereafter.

The role of a Dispute Resolution Advisor involves investigating order disputes and resolving discrepancies. Once fully trained each team member will manage their own portfolio of clients and become their regular point of contact. We are looking for candidates who have experience building strong relationships with customers and have proven problem-solving skills.

Office Hours: Monday - Friday 08:30 - 17:00

Hybrid working - 2 days in the office and 3 days from home.

Hourly rate equivalent of £28,000pa

Duties to include:

• Provide support to customers
• Liaise with multiple teams in the business to understand or resolve discrepancies
• Amend orders or credit for any delivery discrepancies
• Answering inbound enquiries via both telephone and email
• Manage a shared inbox
• Work in partnership with customers and stakeholders to resolve issues

Candidate requirements:

• Immediately available for work
• Strong communication skills
• Excellent relationship building skills
• Professional and adaptable
• Good IT skills, quick learner of new systems

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.