Digital Devices Trainer

Job Title: Digital Devices Trainer

Location: Bridgend, South Wales

Salary: £30,783.00 - £35,982.00

Job Type: Full Time, Permanent

Working Hours: 37 Hours Per Week

The Role:

The main purpose of the role is to train and transform new technological solutions into the workplace so that maximum benefit is achieved in the use of new policing technologies by police officers and staff. We are particularly looking for an individual who can lead our Microsoft 365 user-training provision across Gwent Police and South Wales Police, as well as other digital projects and solutions from across Digital Services Division.

The role will provide hands-on technical support to all officers and staff on the operation of the technology they use to perform their roles successfully. As well as traditional classroom- based tuition, the role will involve facilitating user groups in the operational arena to broaden understanding and acceptance of the benefits of policing technologies.

Due to the nature of the role, travelling will be required regularly across Gwent Police and South Wales Police, as well as occasional travel for conferences/events outside of the force area.

About the team/Department you will be joining:

The Digital Services Division (DSD) delivers a joint digital strategy across Gwent Police and South Wales Police to enable both forces to develop and implement new ways of working and deliver policing to our communities.

There are four branches within DSD and the Digital Device Trainer role will sit within our team of six DSD Trainers, which forms part of our Research, Development and Transformation branch of DSD.

Main Responsibilities:

The role will involve leading on our training provision for Microsoft 365 applications and products to end-users, including providing hybrid training which has been adapted for the needs of departments and users across both organisations.

In addition, you will both lead and support the training of other digital platforms/solutions produced within the Digital Services Division, such as mobile apps that our eServices developers have worked on.

You will attend various meetings as part of your day-to-day duties to understand the progress of solutions that are currently in development, ensuring that training provision for the solution is part of the project plans.

As well as in-person and online training, there will be an expectation to produce both written and video guides for our digital solutions.

All of our DSD Digital Devices Trainers are expected to undertake regular DSD Support sessions across Gwent Police and South Wales Police covering the whole portfolio of DSD.

solutions/products, and so a basic understanding of all DSD solutions/products will need to be developed in the role.

Members of the team will also support operational deployments within the Digital Services Division, such as mass rollouts of devices (mobile phones, laptops, body worn video etc), or supporting front-line users in the use of digital solutions during critical or major incidents.

What skills and experience do we need you to bring to the role:

We are looking for someone who has an excellent working knowledge of Microsoft 365 products to be able to deliver training to end-users across Gwent Police and South Wales Police.

You will be comfortable speaking in front of groups of Police Officers and Police Staff at all ranks/grades to deliver training and presentations.

We are looking for someone who is computer literate and proficient in Microsoft applications as well as being generally proficient with IT solutions, with an interest in problem solving.

Benefits Include:

• Training and professional development opportunities
• Local Government Pension Scheme
• 24 days Annual Leave increasing to 29 days after 5 years employment
• Flexible working dependant of duties
• Free on-site parking
• On site fitness centre and canteen
• Collaborative and supportive work environment.
• Cycle to work scheme
• Wellness programmes
• SWP Diolch Vectis & Blue light Discount Card
• Opportunity to make a meaningful contribution to public safety and community well-being.

Diversity, Equality & Inclusion:

• As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide
• South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves

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