Digital Business & Readiness Manager

Reporting Line: Head of Digital Delivery & Operations
Contract Type: Permanent
Location: Wood Street, London
Closing Date: 22nd March 2024

What to expect

We’re looking for an enthusiastic Digital Business & Customer Readiness Manager who demonstrates drive and determination to plan, coordinate and manage activities related to business readiness, customer change and digital adoption across multiple Digital projects. You will be working closely alongside other senior leaders in the customer experience team and across the business to help implement the purpose and strategy.

The role is responsible for ensuring success across our Digital deliveries by leading all business and customer readiness activities. This requires the proactive management of internal governance, developing and delivering the go-to market plans including communications, colleague training, customer support and user testing.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave that increases with tenure
• Up to 18% individual performance-based incentive scheme
• Car allowance
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

• Minimum of 3 years’ experience in a similar role.
• Experience in leading change and business readiness for large technology led programmes.
• Experience in leading change and business readiness for multiple concurrent projects.
• Excellent knowledge of change management.
• Experience in delivering organisation change involving changes to process and technology.
• Excellent stakeholder management skills across a diverse range of stakeholders at all levels.
• Experience in Agile project delivery framework and project planning.
• Experience in developing and management of detailed implementation plans, ensuring plans are aligned with the overall schedule.
• Proficient in communication of project plans and milestones across all levels of stakeholders.
• Excellent organisational skills with proven ability to manage competing priorities and a challenging workload in a fast-paced environment, as well as setting and delivering to realistic deadlines.
• Works successfully with others, valuing and using the different skills and expertise of colleagues across an organisation to achieve customer and business-focused outcomes.
• Excellent organisational skills with proven ability to manage competing priorities and a challenging workload in a fast-paced environment.
• Ability to use the Atlassian suite of products, primarily Jira and Confluence, to plan and coordinate implementations.

About us

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead - people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.