Desktop Techbar IT Support

Desktop Techbar Engineer: Senior Level |6 months initial Contract | £27.00/hour Inside IR35 – On-site

Essential Skills: ITIL Foundation Certification, Financial experience, Professional IT experience, Consultancy role experience, Techbar experience, Citrix technologies, O365, M365, 2nd Line Support, Infrastructure knowledge.

Location: Liverpool Street, Central London | The client is offering the option to work on-site for five days a week from 9:00 am to 6:00 pm.

The Role:

In the role of a Desktop Techbar Engineer, you will have the main responsibility of providing 2 nd Line Support for the banking corporation. For this desktop role, you will need to use various tools such as MS Windows, Citrix Receiver, MS Office, line-of-business applications, and limited-scope applications. You will also work with desk-side equipment such as laptops, peripherals like video cameras, auxiliary devices like telephone handsets and headsets, and mobile phones. This role will be in a Non-Trading floor environment.

Key Responsibilities:

• Provide exceptional support for both walk-up and email requests by expertly managing tickets and promptly escalating them as necessary. Support to walk-up and email requests, dealing with tickets and escalating as required.
• Collaborate with relevant parties, arrange, and oversee the process of escalating issues to the appropriate 3rd-level support groups. Keep a close eye on the progress until the resolution is achieved.
• Responsible for managing different IT systems, including building, and configuring desktop computers, installing application software, administering SCCM, and maintaining printing services.

Key Experience:

• Possess a robust understanding of the Windows Desktop environment.
• Having a solid understanding of Citrix client/VDI technologies and concepts is essential.
• Possesses practical skills in administering and troubleshooting Microsoft Desktop technologies, as well as engineering skills in the same domain.

Desirable Skills:

• Having experience working in data centre environments where business-critical applications run.
• A high understanding of virtualised computing environments and modern enterprise data centre technologies.
• Having a strong grasp of security concepts and how to apply them to the Client Computing estate is essential.
• University Graduate

Desktop Techbar Engineer: Senior Level |6 months initial Contract | £27.00/hour Inside IR35 – On-site

Essential Skills: ITIL Foundation Certification, Financial experience, Professional IT experience, Consultancy role experience, Techbar experience, Citrix technologies, O365, M365, 2nd Line Support, Infrastructure knowledge.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy