Desktop Support Analyst

The Desktop Provision Service team build and deploy laptops and provide second line hardware support to mobile devices as a result of incidents. They also build, install and provide second line support for workstations, and other desktop equipment, e.g. thin clients, printers, monitors, peripherals but this role will be primarily focussed on laptop support.

What you will be doing:

• Prepare and build mobile devices to customer requirements
• Fault diagnosis and repair of mobile devices
• Reaccreditation of mobile devices
• Secure wiping of laptops and USB sticks

What you’ll bring:

• Experience as a laptop/desktop hardware support engineer
• A keen eye and interest for computers
• Strong communication and analytical skills
• Strong customer service skills, focussed on meeting customer needs

It would be great if you had:

• Knowledge and experience with ITSM/ITIL Reference Model - preferred

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Permanent
Location: Gloucestershire
Security Clearance Level: DV Clearance - please note candidates must be eligible for DV Clearance
Internal Recruiter: Rebecca
Salary: £25-30,000 per annum
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

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Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK’s Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.