Desktop Engineer

Job Title: Desktop Support/Helpdesk Technician - Eligible for MOD DV

Location: Bromsgrove

Salary Range: £35,000 - £40,000 per annum

My Client are a leading technology company specializing in machine learning and AI solutions, with a focus on supporting the UK Defence sector. Our innovative approach to leveraging cutting-edge technologies enables us to provide state-of-the-art solutions to address complex challenges faced by our nation's defence forces.

Key Responsibilities:

• Provide desktop support and helpdesk assistance to internal users, resolving hardware, software, and network issues promptly and effectively.
• Perform repairs and maintenance on laptops and mobile devices, ensuring optimal performance and functionality.
• Utilize tools such as Active Directory, Office 365, and other general IT tools to troubleshoot and resolve technical issues.
• Install, configure, and upgrade software and hardware as needed.
• Assist with IT infrastructure projects and initiatives as required.

Requirements:

• Proven experience in a desktop support/helpdesk role, with a strong understanding of IT systems and technologies.
• Familiarity with tools such as Active Directory and Office 365.
• Excellent communication and customer service skills, with the ability to interact effectively with users at all levels.
• Strong problem-solving abilities and attention to detail.
• Willingness to work on-site in Bromsgrove for 5 days a week.
• Eligible for MOD DV

Desired Skills:

• Experience in repairing laptops and mobile devices.
• Previous exposure to IT security practices and protocols.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.

Additional Information:

• This role requires the successful candidate to attain MOD DV Clearance. While prior clearance is not necessary, the willingness to undergo the clearance process is essential.
• The position offers a competitive salary in the range of £35,000 - £40,000 per annum, dependent on experience and qualifications.
• Opportunities for career advancement and professional development are available within our organization.

If you are a proactive problem solver with a passion for technology and a dedication to providing excellent customer service, we want to hear from you!