Deputy quality and compliance manager

My client specialises in providing various enterprise software, consultancy and managed services to an array of public and private sector clients, ensuring customers improve operational processes to reduce cost to gain a substantial insight into each business.

As a deputy quality and compliance manager, you will be working closely with the head of governance and the quality and compliance manager to support their business group with ISO9001, ISO20000, as well as other quality matters.

Responsibilities:

• Supporting the quality and compliance manager with day-to-day adherence to set standards.
• Assisting with internal audits, workshops and other quality related meetings.
• Maintaining the divisions central quality and service management documents, which includes conducting regular reviews and updates to policies and procedures.
• Maintaining the QMS and SMS risk and action logs.
• Liaising with external and internal auditors, including issuing and reviewing audit reports, maintaining audit finding logs, and proactively following up with open findings.
• Organising and contributing to their quality and compliance forum.
• Coordinate the annual modern slavery and annual customer satisfaction surveys.
• Continually raising awareness and understanding of quality matters within the organisation, as well as liaising with business groups, quality leads and compliance matters.
• Leading the quality management review discussions with senior management.
• Deputising for the quality and compliance manager on quality matters.

Requirements

• Experience with Microsoft Office Applications.
• Excellent attention to detail.
• Have proven experience of ISO9001 quality management, as well as understanding of ISO20000 Service Management and ISO27001 Security Management Systems certification.
• Be able to work at all levels, including dealing with confidential and sensitive business information.
• Have a proven ability to work under pressure, along with managing multiple stakeholders.
• Possess excellent interpersonal and communication skills, having the experience of managing internal and external stakeholders.
• Able to accurately feedback audit findings to executive board members.
• Have a can do attitude, with a methodical and diligent approach, possessing great organizational and planning skills.
• Project management experience, including an understanding of project lifecycle and relevant frameworks, as well as service management (desirable)
• Experience in delivering presentations and writing reports (desirable).