Deputy Manager Non Clinical

Job Title: Non-Clinical Deputy Manager

Overview: As a Non-Clinical Deputy Manager, you will play a pivotal role in the efficient and effective operation of our large nursing home facility. Your primary responsibility will be to provide leadership and support in non-clinical areas, ensuring the smooth functioning of administrative, operational, and supportive functions within the facility. You will work closely with clinical staff, residents, families, and other stakeholders to maintain a high standard of care and service delivery.

Key Responsibilities:

1. Administrative Management:

   • Oversee administrative functions including but not limited to scheduling, billing, record-keeping, and compliance with regulatory requirements.
   • Ensure efficient utilization of resources such as staff, equipment, and supplies.
   • Implement and maintain policies and procedures to enhance operational efficiency.

2. Staff Management and Training:

   • Supervise non-clinical staff members including administrative assistants, maintenance workers, housekeeping staff, and others.
   • Provide training, mentorship, and support to staff to enhance their skills and performance.
   • Conduct regular performance evaluations and address any issues or concerns in a timely manner.

3. Financial Management:

   • Assist in budget development and management, ensuring financial targets are met.
   • Monitor expenses and identify opportunities for cost savings without compromising quality of care.
   • Collaborate with finance department to maintain accurate financial records and reports.

4. Quality Assurance and Compliance:

   • Ensure compliance with regulatory standards, policies, and procedures governing non-clinical aspects of nursing home operations.
   • Conduct regular audits and inspections to identify areas for improvement and implement corrective actions as necessary.
   • Foster a culture of continuous quality improvement and excellence in service delivery.

5. Resident and Family Support:

   • Act as a liaison between residents, families, and administrative staff, addressing concerns, resolving conflicts, and ensuring a positive experience for all stakeholders.
   • Coordinate non-clinical services and activities to enhance resident satisfaction and well-being.

6. Emergency Preparedness:

   • Develop and implement emergency response plans to ensure the safety and security of residents and staff during crisis situations.
   • Conduct drills and training exercises to prepare staff for emergencies and coordinate response efforts as needed.

Qualifications:

• Bachelor's degree in Healthcare Administration, Business Management, or related field (preferred).
• Proven experience in a managerial or supervisory role within a healthcare or long-term care setting.
• Strong leadership and interpersonal skills with the ability to motivate and inspire staff.
• Excellent organizational and time management abilities with keen attention to detail.
• Knowledge of regulatory requirements and best practices in long-term care administration.
• Proficiency in computer applications such as Microsoft Office and healthcare management software.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Demonstrated commitment to resident-centered care and service excellence.

Working Conditions: This position typically operates in a professional office environment within a nursing home facility. Flexibility in working hours may be required to accommodate operational needs, including evenings, weekends, and holidays. The role may involve occasional exposure to healthcare environments and interactions with residents and clinical staff.

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for professional development and advancement within the organization.
• A rewarding work environment dedicated to improving the lives of residents and their families.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on organizational needs and the evolution of the role over time.