Deputy Hotel Manager

Duty Manager

• Location: North Norfolk
• Job Type: Full-time
• Salary: Competitive with a share of tips & gratuities

An exciting opportunity has arisen for a Duty Manager at a prestigious four-star hotel, situated in a prime location in North Norfolk. This role is ideal for an experienced Duty Manager or a hotel supervisor with a proven track record looking to advance their career. The successful candidate will join our professional and friendly management team, contributing to the hotel’s reputation for exceptional service.

Day-to-day of the role:

• Oversee the day-to-day management of the hotel, ensuring high service standards.
• Provide hands-on assistance across all hotel departments as required by business needs.
• Maintain consistent delivery of high-quality customer service.
• Address guest issues and queries promptly and professionally.
• Uphold Health & Safety procedures throughout the hotel.
• Conduct staff training and monitor performance to ensure team excellence.

Required Skills & Qualifications:

• A friendly, professional demeanour with an outgoing nature and a positive attitude.
• Previous experience in hospitality within a quality establishment.
• Exceptional customer service delivery skills.
• Strong organisational and communication abilities.
• Effective interpersonal and staff management skills.
• Capability to motivate and direct staff with enthusiasm and professionalism.
• Flexibility to work evenings, weekends, and stay overnight on the premises on a rotational basis.

Benefits:

• Excellent rates of pay with a share of tips & gratuities.
• Training and personal development opportunities.
• Meals provided on duty.
• Access to hotel leisure facilities including an indoor pool, sauna, steam room, and mini gym at limited times.
• Discounts on food and accommodation subject to availability.
• Potential short-term accommodation for relocation purposes.

If you possess the necessary skills and are eager to apply we would be delighted to consider your application. Please submit your CV and or call REED Facilities Norwich and ask for Dan for a confidential chat.