Deputy Care Manager

Our client recruits the most empathetic, enthusiastic, and experienced Care Professionals. People with the biggest hearts and friendliest natures. But it's not just the person, it's the bond that counts. Their Care Professionals have a range of interests, so whatever appeals to your loved one, we'll find the perfect companion for them.

Job Purpose

To support the management of the day-to-day running of their care company operations, ensuring compliance with all governing body requirements and legislation relevant to the service.

The Role

• Work closely with the RM to coordinate the development of a high-quality private domiciliary care service for older people in the local area.
• Promote the highest standards of care and service with a focus on person-centred care.
• Support with the process of client acquisition from initial contact to conversion adhering to company policy.
• Continually reviewing and improving processes to ensure the most effective and efficient process is always being used.
• Support with managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements.
• Assist the RM to ensure relevant reports are forwarded to relevant bodies e.g. CQC, Care Inspectorate, Care Inspectorate Wales, The Regulation and Quality Improvement Authority and Safeguarding.
• Promote a positive culture in line with the Home Instead ethos and values.
• Provide inspired leadership to the team making sure that exceptional service is delivered to the clients and workloads are managed accordingly ensuring safe staffing levels.
• Manage the recruitment and training of care professionals and the office team.
• Managing the performance of the care professional team
• Managing a small team of key players
• Take part in disciplinary investigations, interviews and meetings following company policy and in conjunction with advice from the HR Provider.
• Ensure that policies and procedures are adhered to by all employees.
• Support with payroll and budgets.
• Maintain the accuracy and integrity of data across all relevant platforms.
• Keep up to date with changes in legislation and regulations.
• Proactively identify your own development areas in line with business objectives and the duties of your role, taking action within a reasonable timeframe.
• Ensure compliance with Home Instead's Equality and Diversity Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.

Essential criteria

• Extensive care experience with a proven track record in providing consistent excellent customer service.
• Proven experience in leading, training and managing a team to provide high quality domiciliary care services.
• Have or be willing to work towards a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
• Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations.
• Strong skills in conducting care assessment and care planning.
• Good understanding of systems and processes.
• Excellent interpersonal and communication skills.
• Ability to inspire others and build fantastic working relationships.
• Strong organisation and planning skills.
• Drive and motivation to take on a broad role and develop care services.
• Passionate about providing the highest quality of care.
• Commercially aware and have strong influencing and negotiating skills.
• Demonstrate achievement of business growth targets.
• Ability to work well and accurately under pressure.
• Be responsive, and agile and remain calm whilst dealing with multiple priorities.
• Be flexible to meet demands of the business including participating in an on-call rota.
• Good working knowledge of IT Systems with experience in Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
• Due to the need to support the On-Call function, which may require the support of team members out in the field in emergencies, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.
• Be able to have a Criminal Records check at the appropriate level.

Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.