Day Porter

• Day Porter
• The salary is starting at £29k (£30,500 after probation) 22 days holiday.
• Monday to Friday (with Some Saturdays)
• 10:30 - 7:30 pm
• West Hampstead

HAND OVER AT START OF DUTIES

To familiarise yourself with events since you were last on duty.

You should read through the log/attendance book and take notes if necessary.

Check events past, present and future in diary.

Check residents mail for outstanding items and follow up as necessary.

GENERAL DUTIES

During working hours, be available on-site to deal with any emergency that may arise (including any matter considered a danger to residents). To report to the Managing Agents immediately there is any such situation or breakdown in services such as heating (or defects to the fabric of the buildings). To report any refurbishment works.

Keep the officially-issued mobile phone turned on and always accessible during working hours and respond promptly to residents' requests and messages. The phone is not to be used for personal calls.

Liaise with and monitor maintenance engineers and both the Managing Agent's and residents' contractors to ensure that they heed security provisions, act in accordance with the licence with regard to noise and hours of work, park considerately and only for the time required and in accordance with the Firecrest Management Company Ltd parking regulations, do not damage the common parts and that they leave the buildings and grounds clean and tidy.

Oversee tradesmen's deliveries and assist utilities inspectors as required.

Distribute all documents concerning Firecrest Management Company Ltd, Spedan Tower MCL and St Regis Heights MCL supplied by Managing Agents to all flats and display circulars on the entrance lobby stand when appropriate.

Prepare and maintain a schedule of all service contracts (lighting, entryphone, etc) together with the number of annual service visits.

Maintain a register of contact telephone numbers of emergency services, Managing Agent staff, contractors, etc. In coordination with the Managing Agent, call out contractors to deal with emergencies or unforeseen maintenance, when required.

Maintain a smart appearance at all times (no smoking and no iPod while on duty) and to be identifiable to all residents by wearing approved clothing supplied by Firecrest Management Company Ltd (Marylebone) Ltd.

Comply with the Employers' Health and Safety Policy and the Code of Safe Practice as supplied by Managing Agents.

Other than manning the main desk you should regularly patrol both the interior/exterior boundary of each building, including the underground car park, the roadways and the boundary of the Estate. Checking all fire doors are kept shut and report any damage to the common parts/exterior to the Managing Agent for action. You should also check that all perimeter and external doors are security shut and clear up any refuse/litter dropped either in the common parts or grounds generally.

Whilst on duty you will be responsible for monitoring of the various security doors and CCTV cameras serving the Firecrest Estate and to react and to report any possible breaches of security.

You are responsible for the security of the main entrance doors, vehicle and pedestrian gates at Firecrest and Birchwood Drive and Savoy Court and St Regis Heights.

You should check all common parts lights to ensure they work and replace bulbs where necessary. This is do be carried out on a bi-weekly basis

You will be responsible for parcels, packages, recorded delivery letters sent to residents and ensuring that residents are notified of such deliveries and that arrangements are made for delivery.

You should familiarise yourself with the various procedures regarding mechanical plant, ensure you are familiar with all appropriate emergency procedures. In the event of an emergency you should contact contractors direct to effect immediate repairs.

You will be required to maintain records regarding the holding of keys and other procedures which may be required (see separate section regarding control of keys). The attendance of all visitors and contractors should be noted in the log book.

Ensure that all flower beds and lawns remain clear of rubbish and watered according to seasonal instructions.

To remove all refuse and recycling waste from residents each morning and dispose of in the relevant areas. Clean out bins monthly

To place all refuse from the bin stores of the blocks of flats out for collection by the Council on the relevant days. Also place the refuse and recycling bins of the houses (Firecrest Drive and Birchwood Drive) out for collection on the relevant days and place back into the correct area.

Keep the garage area and all access routes to the garage clean and clear.

To clean all signs and lights and lampposts on the Estate.

Jet hose/clean/grit/sweep all pathways, roadways, gullies etc.

To clean communal internal areas, including hovering of carpets, polishing brass work, dusting etc at both Savoy Court and St Regis Heights on a daily basis.

Clean all windows and glass, which are accessible in accordance with health and Safety requirements.

Carry out any remedial repairs at St Regis Heights, Savoy Court and the Estate as a whole.

You will carry out duties as directed by the Managing Agent or Management Company.