Day Duty Manager - London SW1E

An excellent Duty Manager is required for a remarkable scheme of luxury residences in SW1.

4 days on 4 days off; 7am -7pm

The Role:

The Duty Managers will focus on the day to day management of the front of house ensuring the team deliver their daily duties to an exceptional standard. They will be the most senior staff member for the residents during any General Manager absence.

They will oversee the delivery of key service elements: concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling. They will focus on building resident loyalty through proactive communications, setting and managing expectations and delivering results.

Requirements:

* Minimum 5 years hospitality experience as a senior concierge within London super prime residential amenity-rich schemes
* Experience of a super-prime building launch preferred
* Must have strong organisational skills, excellent communication and customer service skills
* Experience serving UHNWIs
* Good knowledge of Central London and surrounding local area