Damp & Mould Support Officer

Client

Local Authority in Croydon

Job Title

Pay Rate

£160 to £200 per day Umbrella depending on skills and experience

Hours

36 hours Mon to Fri (09:00:AM - 05:00:PM)

Duration

6 Month Contract

Location

Hybrid Working - 3 days at the (Croydon)office and 2 days at home

Description

Job Description

• Reports to Damp and Mould Manager within busy and high-profile Disrepair Team
• Managing the Damp and Mould Mailbox
• Maintaining the D&M Database
• Processing D&M Claims
• Supporting the management of Claims to ensure a successful outcome
• Issuing and managing orders in housing management system
• Processing supplier invoices
• Monitoring supplier programmes of work and progress of work packages
• Analysing Damp and Mould data and generating reports to provide actionable insights
• Action point taking for team, supplier and other meetings
• Liaising and collaborating with D&M Manager, D&M Surveyors and D&M Support Officers as well as internal colleagues, such as the Tenancy and Legal teams, as well as external suppliers to deliver an effective and efficient Disrepair service
• Other reasonable duties and tasks as required

Role Requirements

• Damp and Mould experience preferred, but not required - training will be provided
• Experience of working in Social Housing sector would be advantageous
• Excellent communication and customer service skills
• Excellent administration skills
• Ability to work under pressure and meet deadlines and targets
• Proficient in Outlook, Teams and SharePoint and, in particular, Excel

Experience of using housing management systems

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