D & R Team Leader

D & R Team Leader

Job Type: Full Time

Location: South East London Cluster 6

Salary: £30,082 - £36,766

We are Forward, the social enterprise that empowers people to break the cycle of crime or addiction to move forward with their lives. For more than 25 years we have been helping people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends, and a sense of community.

What will you be doing?

As a Team Leader in the Dependency and Recovery Services, you will be working within a hybrid model as part of a flexible, multi-disciplinary team, working in person and travelling across the probation delivery units: Southwark, Croydon and Lambeth. You will be based in Borough SE1, Croydon and Brixton probation offices. Some work may be delivered virtually, however this is an in-person service, and your role is key in supporting staff and developing stakeholder relationships.

On a daily basis you will be allocating referrals, managing a small number of complex cases, supporting and developing your team, ensuring deadlines and quality standards are met. You will be responsible for delivering on performance targets set by Forward Trust and Commissioners. You will support the Service Manager to ensure data accuracy and data submission deadlines are met and services are promoted across the areas you are responsible for to ensure contract volumes are met.

You will have close relationships with Probation Delivery Units, Prisons, Partners, Service Users, Stakeholders, Volunteers and all parts of Forward Trust. You will make every contact matter and keep excellent records.

At times you will be the most senior representative available and will be required to deputise for the Service Manager to ensure the smooth running of the service. You will be in a position of trust and building an excellent relationship with your manager will be a priority, as well as collaborative working relationships with partner agencies.

What are we looking for?

• Demonstrable experience in the management of teams, performance and development.
• Genuine interest and experience in motivating and developing people
• Experience in key relationship management both internally and externally
• Knowledge and experience of implementing formal procedures and policies
• Excellent problem solving and negotiation skills
• Project and time management skills
• Knowledge of the issues facing service users in the criminal justice sector.
• Demonstrable experience of managing high caseloads, carrying out risk/ comprehensive assessments, SMART action plans and effective case records
• A qualification in Management at Level 3/working towards or demonstrable experience in a comparable role

What we offer

We value the dedication and commitment of our employees by rewarding them with market-leading pay and benefits.

We also offer:

• Flexible working
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (Pro Rata'd for Part Time employees)
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for The Forward Trust, please click apply to be redirected to their website where you can complete your application.