Cutomer Service Advisor

CUSTOMER SERVICE ASSISTANT
Fareham
Full time - 40 hpw
£12.26ph
MAT COVER - 9 months

*Due to the location you will need to have access to a vehicle*

We are recruiting for a full-time customer service advisor to join the team at our client's head office based in Fareham. This is a Maternity Cover position for a minimum of 9 months.

Reporting to the head of department, your overall responsibility will consist of the following: -

• Line share - handle inbound calls and provide a first-class service ensuring that any customer queries are effectively handled
• Manage the company inbox with orders and enquiries and pass to relevant teams.
• Placing orders for materials
• Booking pickups and arranging all deliveries and keeping the customer updated. With ETA's etc
• Liaising with drivers and daily route planning
• sales leads are converted, and customer orders are taken efficiently - all the while maintaining a professional and friendly demeanour.

The successful candidate will be able to effectively manage numerous tasks at the same time, in addition to supporting the transport coordinators with administrative tasks.

This role is integral to our award-winning customer service, as such, you will thrive on working in a fast-paced environment and be able to effectively communicate with customers, colleagues and other key stakeholders for extended periods of time.

Working hours are Monday to Friday, 8am to 5pm.

Key skills, experience and/or qualifications required:

• Excellent I.T skills, specifically in MS excel and outlook
• Experience in a customer-facing role
• Customer focused with 'can-do' attitude
• Excellent verbal and written communication skills

Desirable skills, experience and/or qualifications required:

• Experience in a telesales role
• Experience in retail customer service
• Experience as a receptionist/admin assistant
• Business related qualification (GCSE level minimum)

In return, you will get:

• Salary: £25,000 - £25,500 dependant on experience
• Holiday entitlement 20 days + 8 bank holidays per year
• Company pension
• Free parking
• Free tea/coffee
• Company branded work wear
• Referral bonus for suggesting staff & promote first from within policy

APPLY NOW or call Lynsey for more info

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.