Customer Training Project Manager

MBDA is a leading defence organisation.  We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

Salary: Circa £45,000-52,000 depending on experience 

What we can offer you:

• Company bonus of up to c£2,500 (based on company performance and will vary year to year)
• Pension of maximum total (employer and employee) contribution of up to 14%
• Paid overtime
• Up to 15 additional days flexi leave
• Our enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments.
• Fantastic site facilities, including subsidised meals, free car parking and onsite gym in Stevenage
• Excellent career progression and development opportunities

Hybrid working pattern:

Where possible, we will seek to accommodate a blended approach to on-site and remote working, typically this could be 1-2 days in the Stevenage office per week. 

The opportunity:

MBDA has created its Corporate University, called the "Missile Systems University" (MSU), to sustain and further develop core capabilities for its domestic and export customers. The MSU executes MBDA's contractual obligations in transferring Weapon System Knowledge to its customers and partners. This transfer is done as part of industrial cooperation programmes.

In addition, and through partnerships with schools, universities and external bodies, the MSU offers full education programmes for export customers, starting from undergraduate level up to PhD certification.

The MBDA Missile Systems University:

• Provides training for all roles in the Weapon and Missile Systems Domain,
• Shares and develops excellence,
• Delivers a structured and coherent approach to technical training courses,
• Enhances staff skills, performance and capabilities,
• Supports knowledge and know-how transfer,
• Develops partnerships with academia, schools and other learning bodies/entities.

What you'll be doing

The primary objective of this role is to contribute to strategic MBDA programmes by designing and delivering training courses to MBDA customers and partners.

As MSU Knowledge Transfer Project Manager working within L&D, your role will be to:

• Contribute to the preparation of the documents requested in the call for tender response (Training Plan, Training Syllabus, cost estimate, etc.).
• Influence the key stakeholders on the suitability and relevance of the knowledge transfer programmes,
• Ensure external interfaces (domestic customer and export as well as with educational institutions such as universities, internal interfaces within MBDA (Engineering, Operations, Customer support, Programmes, Purchases, Finances) and suppliers (logistics providers, training providers, etc.) are effectively managed.
• Manage international engineering training projects (design and development of training courses)
• Coordinate and develop the MBDA UK community of trainers involved in the MSU activities,
• Identify learning objectives which are applicable to the training courses
• Introduce new instructional materials and teaching methods to improve interactivity between trainers and learners
• Obtain export authorisations from Ministry of Defence (MoD) with the support of International Trading Compliance Office (ITCO) department
• Define and manage the project deployment to maximise customer experience
• Identify the risks that can impact the smooth running of the project and define preventive or corrective actions to avoid these risks or reduce their effects,
• Engage with and contribute to wider activities within MSU and the Learning & development department.

What we're looking for from you:

• Experience in building Education Training paths
• Knowledge of the learning project cycle:
• Training scoping
• Training development
• Planning and organising of training deployments
• Experience in established project management methodologies
• Ability to work in an international context and achieve results across cultures
• Ability to travel for several weeks abroad when necessary (MBDA countries, Europe, South America, Asia)
• Experience in managing deliveries including multiples stakeholders,
• Excellent consultancy, problem-solving, facilitation skills
• Willing/able to challenge and influence accepted ways of working in an appropriate manner
• Effective and successful communicator
• Excellent PC skills – MS Office (Word, Excel, Powerpoint)
• Knowledge of main MBDA product technologies is beneficial, but training provided.

Our Business:

We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential.   MBDA is proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more…

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements.

Follow us on LinkedIn (MBDA), Twitter (@MBDA_UK), Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.  

Please Note: MBDA UK Limited requires all employees to achieve the required medical and national security clearance for their role. Further restrictions and/or limitations relating to nationality and/or rights to work may also apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.