Customer Support Specialist - Sport Tech

Fantastic entry-level opportunity for an immediately available Customer Service star with a passion for Golf or the wider sports landscape!! Working within a fun, friendly and close-knit team your people-first attitude and commitment to providing the very best customer experience on each and every enquiry will be vital to your success and development within the organisation.

This is a unique opportunity to apply your Customer Service skills and gain experience in one of the world's most recognised entertainment brands. Your main responsibilities will be to handle customer complaints and queries, supporting them from start to finish providing appropriate solutions and alternatives.

Duties will include:

• Customer Service - Resolving product or service problems by clarifying the customer's service requirements; determining the cause of any problems; selecting and explaining the best solution to solve their requirements; following up to ensure the clients service requirements is fulfilled.
• Sales Support - Recommending potential products or services to clients based upon their individual needs.
• Booking Support - Daily support of the booking process through the website. Tasks include the processing of bookings that require manual intervention.
• Product Support - Assisting the account management team, support to include weekly availability checks and general club support duties.
• Relationships - Building relationships with key personnel both internally and externally at supplier level. This will include regular telephone conversations and email communications.
• Proactive - Responding to and follow up of sales enquiries using appropriate methods. Coordination & Collaboration - Participation in meetings and team activities, including supporting efforts across the wider Customer Success Team.

Your hard work and commitment to being a pro-active and positive team player who loves to build exceptional client and customer relationships will be rewarded with a competitive salary, career development opportunities and a vibrant, social working environment.

Hybrid role based in Central Belfast. Please note this will involve weekend working (standard office hours) with days off in lieu.

If this sounds like a role for you - then apply for this great new opportunity today!

Handle Recruitment is acting as an Employment Business in relation to this vacancy.