Customer Support Officer

Posted 1 week ago by Starting Point Recruitment
Easy Apply
£13.20 per hour
Birmingham , West Midlands
Permanent, full-time

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Posted by Starting Point Recruitment
SPR Careers are proud to be working with a public sector client to recruit for a temporary Customer Support Officer located in the Birmingham area.

Working Instructions:
Hours: Mon-Thurs 9-5pm, Friday 9-4pm
Pay Rate: £13.20 per hour
Work Type: Hybrid - full time in office for training (2 weeks), then hybrid which is 1 day in office per week

The ideal candidate will have a relevant experience of working in an administrative team environment. This candidate will also be IT literate, and possess or be willing to work towards a relevant customer service qualification.

Main Role and Responsibilities of the Customer Support Officer:
  • To provide administrative services, telephone support, including data input as a member of the Customer Experience Team. 
  • To provide a high quality customer experience to customers/clients, ensuring that their needs are met within the parameters of any contract key performance indicators and audit requirements
  • To support staff within the business to help facilitate new systems and processes.
  • To operate and maintain financial, administrative systems and processes in a consistent and responsive manner to ensure customer excellence is achieved.
  • To ensure that confidentiality is maintained in order to comply with the relevant policies and procedures aligned to Data Protection and Data Security
  • To work flexibly and as part of a team to ensure cover of all aspects of the customer experience centre and to provide continuity of service
  • To support Building Consultancy Management team in the delivery of growth plans aligned to the business plans.
Registration Process: We understand the importance of a smooth onboarding experience. Our registration process includes the completion of necessary forms, and references covering the last 3 years. We ensure efficiency and support throughout to make joining our team seamless for you.

Applications:
Please apply by submitting your CV to this advertisement.
For more information, please contact SPR Careers on and one of the team will be happy to help!

Reference: 52131680

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