Customer Support - Key Accounts

Customer Support - Key Accounts (Part-time 2.5 days a week)

We are working with a well-known, European leading organisation on the lookout for a Customer Support for Key Accounts to join their team in Warwick for 2.5 days a week. This is an incredible opportunity to join a great company within a fantastic team.

You will be responsible for managing the day to day running of your Key Accounts, processing all orders in a timely manner, highlighting any issues or delays, building strong relationships with your accounts and providing exceptional customer service and support. You will be responsible for investigating all queries in relation to orders, delivery, availability, and other general enquiries.

You will co-ordinate customer meetings and provide relevant information ensuring information is shared and issues are highlighted. You will drive improvements through these meetings. Ensuring any actions are followed through to completion. Supporting the smooth running of customer accounts on a daily basis, providing end to end customer service and supporting in the customer journey.

You will work closely with all areas of the business to support our key account customers. You will lead pro-active communications and ensure all relevant parties are aware of any issues and that there are corrective action plans in place. To do this you will work with the customers, internal sales teams, service and group staff. Co-ordinating resources to provide first class service to the customer.

Key Responsibilities:

• Liaise with delivery companies to track orders
• Ensure orders are processed accurately & in a timely manner, ensure the customer is aware of delays
• Ensure authorisations are completed & attach supporting documents to SAP
• Keep accurate records of correspondence with customers, log queries & complaints via internal systems
• Support the smooth running of your customer accounts daily
• Ensure administration is in line with Group, Company or Statutory requirements
• Resolve customer complaints
• Process discrepancies related to logistics, raise concerns & ensure system notifications are triggered
• Work with internal & external partners to ensure investigations are dealt with efficiently
• Maintain communication with customers on query resolution, escalating issues to the Customer Service Manager
• Provide pricing & delivery information in a timely manner

KEY SKILLS

• Minimum of 5 GCSE’s (or equivalent) at grade C or above
• Solid and demonstrable experience in customer facing roles
• Previous experience of problem-solving methodologies
• SAP experience
• Excellent IT knowledge (Excel, Work, Outlook, databases, CRM)

By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.