Customer Support Engineer

Are you ready to be a hero in the world of mobile technology? We are seeking a passionate Customer Support Engineer to join our dynamic team in Mallusk, Belfast, where every day is an adventure in innovation and excellence.

Why our client?

Our client offers an unparalleled opportunity to be at the forefront of innovation and excellence in the world of FinTech. As a global leader in Mobile Security, they offer a dynamic and collaborative environment where your ideas are valued, and your contributions make a real difference. Joining this team means being part of a diverse and inclusive workplace culture that fosters creativity, growth, and professional development. With exciting projects, cutting-edge technology, and a supportive team by your side, this is where you can truly thrive and make your mark! We're seeking dedicated individuals to join our vibrant team and become a part of something extraordinary. As a Customer Support Engineer, you'll be the frontline champion for our customers, ensuring they have a seamless and secure mobile experience. Your expertise will play a vital role in safeguarding digital identities and transactions worldwide.

What will the Customer Support Engineer do?

As a Customer Support Engineer, you will come to the rescue when our customers encounter any issues with their mobile devices, providing top-notch support and solutions to ensure their security needs are met. You will dive deep into technical issues, troubleshooting and resolving them with precision and efficiency. Your expertise will be key in keeping our customers' mobile experiences smooth and secure. You will build strong relationships with our customers, offering personalised support and guidance to help them navigate the ever-evolving landscape of mobile security.

What’s in it for you?

This role isn't just about customer support and troubleshooting —it's a stepping stone to a broader engineering career. Expand your skills, take on new responsibilities, and unlock endless possibilities for advancement. Our client really pride themselves on their development of people and, with their ever-growing divisions this is somewhere you can stay for a long time! As well as this, you can expect a very competitive salary of £30k as well as a list of generous benefits to include 25+8 days of holiday, a good work-life balance, great training and development, an Employee Support Programme, a Health and Wellness Programme, and more!

What we need from you!

As well as your passion, you will come with Engineering Training and Qualifications. Ideally, you will have working knowledge of the service industry and preferably you will have experience with Datacard  MX6100, Canon VP140, Bowe Systec (Mail Sort), or Enveloper experience. You will come with 2-3 years experience in a similar, client-facing, engineering role.  You will also enjoy working in a team and working toward shared goals.

If this sounds like you, apply now to join our team in Mallusk, Belfast, and, be part of a company that's pushing boundaries, making a difference, and transforming the way we interact securely in the digital age. Let's embark on this exciting journey together!