Customer Support Engineer

Are you an electrically savvy problem solver with a passion for technology? Based out of our state of the art modern and spacious offices in Warwickshire. You will have a knack for troubleshooting and an electrical background, we want you to join us as a Customer Support Engineer / Technical Support Engineer

BASIC SALARY: £25,000- £35,000 (negotiable depending on experience)

BENEFITS:
· Monday to Friday - 8:30am to 5:00pm (Office Based Role)
· Bonus
· 25 Days holiday (plus Bank Holidays)
· 2 x Life Assurance
· Pension Scheme
· Private Medical Insurance Scheme
· Company Sick Pay Scheme
· Free On-Site Parking
· Cycle to Work Scheme
· Long Service Awards.

LOCATION: Warwick

COMMUTABLE LOCATIONS: Coventry, Warwick, Stratford-upon-avon, Leamington Spa.

WHY SHOULD I APPLY?
We are established market leaders with immense stability and security, based in a spacious & modern facility we have tripled our turnover in the last 10 years and we are not done. We have the capacity and scope to double our growth. We are happy to train you, we can invest the time, as long as you have the right attitude and work ethic, we can offer you a career.

JOB DESCRIPTION: Customer Support Engineer, Electrical Engineer, Technical Support Engineer

To succeed as a member of our Technical team, you will be based in our office and provide desk-based telephone support, to our customer’s field-based engineers and to other industrial door contacts by addressing their technical queries, usually to assist them with installation and repair work.

You will need to:
· Develop technically demanding product engineering knowledge to an expert level and continually update this.
· Build quick and empathetic telephone rapport with field engineers in pressurised situations, helping them to resolve time critical issues.
· Assist customers with replacement product quotations during technical support conversations for quick issue resolution.
· Provide engineering information to office colleagues to support them in dealing with technical complexities in their roles.
· Contribute to technical related projects and training as required.

PERSON SPECIFICATION: Customer Support Engineer, Electrical Engineer, Technical Support Engineer

We are looking for a Customer Support Engineer with GCSE’s or equivalent in Maths and English, with a minimum grade of C. You will also ideally have qualifications related to electrical engineering to A Level, BTEC, HNC, or HND level. Alternatively, you will have relevant engineering experience that demonstrates this level of technical ability.

In addition, you will need:
· Previous experience of repair, installation, assembly or technical support work but not essential.
· Ideally, work experience that has involved telephone or face to face customer support.
· A productive approach to contribute to the team supporting approx. 1500 customer calls each month.
· Trainee candidates who have recently left education must have some relevant experience obtained through their studies.
· Strong communication skills are essential.

You may have worked in any of the following roles and/or markets, and worked with the following products and/or services: Sales Engineer, Technical Sales Engineer, Technical Support Engineer, Electrical Engineer, Automation Engineer, Customer Support Engineer, Application Engineer - Industrial Automation, Manufacturing, Electrical Components, Building Services, HVAC, Renewable Energy, Construction, Automation Control systems, Industrial Machinery

THE COMPANY:

We have been supplying high quality industrial control equipment since 1981 and we are a leading supplier of door drive and control equipment to the UK industrial door market. We have an enviable reputation for providing innovative and quality products, technical excellence, invaluable safety guidance on product selection and unprecedented after-sales Service.

Chosen for technical excellence and outstanding customer service, customers rely on us when failure isn’t an option for projects from warehousing storage and distribution businesses, power stations, airports, and railway depots to sports stadiums.

INTERESTED? Please click apply. You will receive an acknowledgement of your application.

Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.

REF: BE17481, Wallace Hind Selection