Customer Support Coordinator

A well-established Member Services Team requires a Member Services Support Coordinator. This is a new role, which will be providing support with the day-to-day running of all areas of the department: administrative support, helping with general office duties and liaising with members both over the phone and by email.

This is a Full Time office based role, however the offices will be moving in June, from their current location in Rickmansworth to the Croxley Business Park. Interviews will take place at the Rickmansworth office, however new starters will more than likely begin their employment at the new offices.

ROLE:

• Answering inbound calls.
• Managing inboxes for team members on leave.
• Printing, packing up and sending Member documentation.
• Reviewing outstanding renewals.
• Forwarding on and following up on customer invoices.
• Recording all documents received relating to a registered claim.

REQUIREMENTS:

• Excellent communication and organizational skills.
• Professional telephone manner.
• Customer-centric.
• Self-motivated and results driven.
• Friendly, a team player and willing to work hard.

BENEFITS:

• Company pension scheme (auto enrolled)
• Voluntary dental after completion of probationary period
• PMI after 6 months
• Performance-related bonus scheme (subject to bonus scheme rules)
• 23 days holiday per year

Rickmansworth / Croxley

Monday to Friday (35 hours per week)