Customer Support Coordinator

Customer Support Coordinator

Welcome to an exciting opportunity in the heart of Coventry!

We are currently seeking a talented individual to join our team as a Customer Support Coordinator. If you have a passion for providing exceptional customer service and thrive in a dynamic environment, this role could be the perfect fit for you. Join us as we continue to uphold our commitment to excellence in serving our valued customers.

Benefits of Customer Support Coordinator:

• Competitive Salary
• Quarterly ACIPS
• Pension contribution scheme employee match up to 6% and the company match plus 3%
• 25 days holiday plus statutory days (Bank Holidays) and up to an additional max of 5 days depending on length of service.
• 1 day s week hybrid working hours
• Flexible policy whereby start and finish times can be amended to aid work-life balance

Key Responsibilities of Customer Support Coordinator:

• Serve as primary point of contact for customers, ensuring proactive communication and optimal customer experience.
• Review and manage order book, focusing on timely delivery performance and backlog management.
• Handle customer inquiries and requests professionally, utilizing problem-solving skills to address delivery or invoice challenges..
• Adapt to new tasks and special projects, actively seeking ways to improve organizational efficiency and customer experience.
• Contribute ideas and initiatives in team meetings.
• Participate in cross-functional team meetings to address customer-reported or self-observed challenges.
• Undertake additional duties as required.
• Build and maintain customer relationships.
• Follow established processes and procedures while identifying opportunities for improvement.
• Participate in lean activities to drive continuous improvement.

Requirements of Customer Support Coordinator:

• Previous experience in order management, customer service, or a related field.
• An undergraduate degree is a desirable requirement.
• Excellent communication skills, both written and verbal.
• Proactive and able to handle multiple tasks simultaneously.
• A team player, yet able to work independently when required.

INDG