Customer Support Co-ordinator

JG317: Customer Support Co-ordinator

Location: Glasgow

Salary: £23,486

Overview:

First Military Recruitment are currently seeking a Customer Support Co-ordinator on behalf of one of our clients.

The successful candidate will be required to act in a customer support co-ordination role providing a single point of contact to both internal and external customers.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• Provide a single point of contact for all customers.
• Administrate data entry and system updates on internal and client systems.
• Deliver high quality support to customers in their critical periods, working to minimise down time in their business.
• End to end ownership of service tickets (reactive calls & T&M’s) through to resolution and be accountable for customer support levels delivered.
• Oversee correct escalation of customer concerns.
• Increase the speed of resolution time for all enquires and service tickets.
• Aid customer retention.
• Liaising with FM teams as to any maintenance issues where these arise.
• Manage and report critical alarms from various systems.

Skills and Qualifications:

• Experience of managing customer relationships.
• Ticket management from a service background.
• Excellent communicator.
• Background in working with systems.
• A good standard of formal education.
• Excellent Customer Service skills with a strong customer focus.
• Willingness to be flexible & get involved in all areas.
• Self-motivated & self-disciplined.
• Excellent interpersonal skills, willingness to co-operate & work effectively as a member of a team & interact with other departments.
• Adaptable to change.
• Able to communicate fluently both orally & in writing.
• Eager to learn, dynamic, motivated, flexible & service-minded a team player who is capable of working independently or as part of a team.
• Good Knowledge of Microsoft Office.
• Complies with Health & Safety requirements.
• The ability to take ownership of issues & work to tight timescales.

Location: Glasgow

Salary: £23,486