CUSTOMER SUPPORT ASSISTANT - WESTMINSTER

One of our clients is looking for a customer support assistant to joing their team in their student accommodation based is Central London.

About the role:

• Salary £26,200 p.a. and access to full range of our clients benefits!
• A smart presentation is important - Uniform will be provided!
• You will work 37.5 hours a week - on a flexible shift system (with different start/ finish times: 7:30 - 16:00; 8:30 - 17:00; 10:30-19:00; 12:00/ 12:30 - 20:30/ 21:00)
• Working 5 days out of 7; working weekends and bank holidays on a rotating basis.

Duties:

• You will be the first point of contact.
• Going above and beyond to deliver excellent resident service.
• Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues.
• Helping out with parcels and post queries.
• Loaning out items - e.g. hoovers, fans, ironing boards etc.
• Helping to run our social events.
• Assisting contractors, visitors and our university partners with their requirements.
• You'll be carrying out checks and building walks - logging all your observations on an iPad.
• Inspecting our communal areas; our power house - the plant room, the lifts and the corridors, residents' rooms (prior to their check out).
• Carrying out a room inspection or showing a potential resident one of our suites or studios.