Customer Support Agent with German

Do you speak German and English? Why not use these skills to get some international experience in a lovely English town? This position is perfect for fresh graduates as well as experienced professionals who are looking for a new experience.

You will work in a multicultural environment, enjoy great company benefits and avoid the hustle and bustle (and high cost of living) of a big city. What if you feel tired of the small town? A university city of Cambridge is 20 km away and the train will take you to the centre of London in less than an hour.

Remote work from anywhere in the UK is possible provided you can come to the office at least four times a month.

Responsibilities:

• Provide assistance to company associates who will reach out to you via phone and email.
• Resolve queries on a wide variety of complex topics and process orders and changes.
• Resolve and process customer orders and queries
• Take prompt and appropriate action for the customers
• Assist new customers with their enquires and setting up accounts
• Process and complete administration of payments

We are looking for:

• English, and German at least C1 (near-native) level.
• Great communication skills
• Willingness to learn new things
• Candidates who are currently based in the UK and are eligible to work in the UK or who hold UK passport

This roles come with:

• Motivating starting salary of £23,400 gross/year
• Relocation support
• Regular fruit days
• Fun social events
• Stay active scheme
• Discounted gym membership
• Pension contribution
• Life assurance
• Mental health first aiders
• Buy and sell holidays
• Mental health support

Rotational shift, no nights, occasional Saturdays.

Looking forward to our cooperation!

Amalie Chuda, REED - MSS