Customer Support Administrator

Friendly and established company on outskirts of Lewes are looking for a lively Customer Service Administrator, permanent £24k, immediate start, would suit someone sociable who enjoys being in the office full time.

Working in a team you will ensure an efficient and helpful service to customers regarding their orders, processing these in a timely fashion and ensuring deliveries are received on time.

Your duties will include:

• Responding to emails and website requests and answering the phone, whilst proactively managing your own workload.
• Informing customers of no stock items and offering alternatives.
• Liaise with other departments as and when necessary to effectively process orders and satisfy customer requirements.
• Accurately register and record complaints
• Investigate customer delivery issues with 3rd party couriers.
• Ensure customers account is within their agreed credit status before despatching their sales order.
• Take customer credit/debit card payment for non-account holding customers when processing their orders.

Ideal candidates will have some previous administration/sales ordering process experience and used to working in a fast-paced telephone-based customer service environment. Will look at confident candidates that are looking to transition from a customer focused retail or hospitality background that are looking for their first office-based role. Good knowledge of MS Outlook, Word, Excel, and the ability to learn the new in-house systems (Navision and Iris). Efficient and friendly telephone manner, ability to stay calm, be a team player, with strong attention to detail and the ability to prioritise.

The Customer Service Administrator, Lewes, £24k is a full-time permanent role. Candidates must be available to work on a rota basis Monday-Friday one week 8am-4pm and the next week pm. Opportunity to work a hybrid work pattern (2 days from home, 3 in office) after successful probationary period. Benefits include Simply health plan, 22 days holiday plus Bank Holidays and additional birthday day off, pension, free parking onsite. Looking to interview asap. Due to location a car owner/driver is essential. The team enjoys regular socials.

Ideally looking for someone on a permanent basis but will also consider temporary-permanent if available immediately.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.