Customer Success Manager

Customer Success Manager - B2B Events

£28,000 - £32,000 + Excellent Benefits

Leading media events business proudly ranked in the Sunday Times fastest growing companies is looking to hire a Customer Success Manager to their rapidly growing team.

The role:

Be a part of one of Sunday Times’ 2023 Fastest-Growing Private Companies, a team briming with energy and passion for the energy transition.

The Customer Success Manager is a gateway into their high performing Sales or Productions teams, allowing you to develop your talents in either field.

A Customer Success Manager is responsible for supporting customer relations, event production and management of sponsorship clients.

Key Responsibilities:

Customer Relationship Management:

• Serve as a point of contact for customers, addressing their inquiries and providing exceptional customer service.

• Maintain customer records, updating contact information and tracking communication history.

• Collaborate with the sales team to ensure timely follow-ups and smooth communication with clients.

• Assist the sponsorship sales team in the management of contracts across the portfolio.

• Manage and organize sales documents, contracts, and agreements.

• Coordinate with various departments to ensure on-time delivery of products/services.

• Collaborate with the operations team to monitor inventory levels.

• Support the wider production team in the planning and delivery of events including event preparation.

• To carry out administrative tasks to ensure the smooth running of the production function

• Updating websites with speaker details

Key Requirements:

• Hard working with an attention to detail

• Comfortable in a fast-paced work environment

• Experience in customer service and interacting with business professionals.

• Articulate, intelligent and organised.

• Professional phone manner and writing skills.

• Experience using IT systems and software such as Excel, Word, Outlook

The Package:

Competitive basic salary with excellent work benefits

• Hybrid working - 2 days in the office

• Summer Fridays: 1pm finishes on Fridays June to August

• Works Socials; Summer Party, Xmas Party and celebrations post-event

• Modern office with balcony views - open 7 days a week to all staff, friend and family.

Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence.

Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.