Customer Success Manager

A successful and growing Software company in London are seeking a Customer Success Manager to join their team on a permanent basis.

This role will be working alongside the Head of Customer Success and will involve managing the entire lifecycle of a particular segment of Enterprise clients and will shaping the success strategy to build a team and grow from within.

The ideal candidate must have a background and experience working in Sales and Success, and in an international SaaS, Web or Tech company.

Key Duties:

• Develop and manage strong relationships with a large number of clients to understand their needs and challenges
• Be the main point of contact and liaison between clients and internal teams
• Take on new accounts, onboard and adopt processes, increasing product usage within their organisations
• Empower and work with clients to align their goals and challenges with the company’s solutions
• Lead online Webinars and demos to educate clients on product features and best practices
• Work proactively to ensure clients know the full potential of the company and seek opportunities to optimize usage
• Implement strategies to reduce churn and identify at risk clients
• Develop retention plans

Key Skills:

• 3 years + experience in Sales & Success
• Experience working for an international SaaS, Web or Tech company
• Excellent communication skills
• Strong organisational skills
• Ability to take initiative and self-motivated

TwentyFour Recruitment is an equal opportunity employer. If your skill set and experience match the above ad then please apply today and if your CV is shortlisted a consultant will contact you to discuss the next stage of the recruitment process