Customer Success Manager

Posted 16 April by Entrust People
Salary negotiable
Tower Hill , London
Permanent, full-time
Work from home

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Customer Success Manager x 2
Location: Germany/Switzerland
  
We are supporting our cutting-edge client who are revolutionizing data management in the pharmaceutical industry to find not one, but two talented Customer Success Managers to join their team in Germany.   
  
With your previously gained demonstrable experience and expertise in cloud data customer success, you will deliver an elite customer experience by employing a customer-centric approach.  You will own all aspects of customer relationships including retention, expansion and satisfaction (measured by NPS & CSAT) in fact your customers will be at the heart of everything you do!
  
You will be responsible for managing customer onboarding with responsibility spanning your accounts’ entire customer journey and experience, including design and execution of personalized customer success plan.  In order to do this, you will be exceptional at building close relationships with customers to understand their needs and maximising value.
  
Do you have what it takes?
  • You will have 7+ years of Customer Success, Professional Services, or Consulting experience in an Enterprise SaaS environment with the ability to forge relationships with users, decision makers, and influential stakeholders.
  • Experience in a cloud data success team.
  • Degree in Biology, Biotechnology, Bioengineering or Information Technology and/or 5+ years’ experience in Life Sciences, SaaS/PaaS or software-based tech company
  
Interested?
Reach out to Kellie Saul on , email or message me through LinkedIn

Reference: 52485240

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