Customer Success Manager

We are currently recruiting for one of our trusted clients for the role of a Customer Success Manager. Join a technology enterprise based in the UK, revolutionising the global product sector. Our client’s cutting-edge technology is harnessed by numerous top-tier brands worldwide to execute highly effective online initiatives, emphasising precision, data insights, and analytical prowess!

What You Can Expect

• Type - Permanent
• Location - London (2 days per week)
• Salary - £36k - £54k
• Industry - SAAS

Main Responsibilities as a Customer Success Manager

• Oversee the implementation of campaign offerings across different media channels after sales.
• Take charge of managing timelines and deadlines for multiple brand partner projects, including handling creative assets, setting up technology, and resolving any issues.
• Collaborate with brand partners and media teams to provide advice on digital sampling and the best practices for creative content.
• Keep track of live campaign activity, address any challenges that emerge, and work closely with the consumer journeys and data team.
• Assist the account management team in providing post-campaign analytics and fostering relationships with clients.

Experience & Skills Required

• Requires 2-4 years within a SAAS environment working with enterprise clients.
• Possesses strong organisational skills and excels in managing time effectively.
• Approaches tasks methodically with a focus on processes, demonstrating exceptional attention to detail.
• Exhibits robust critical and analytical thinking abilities.
• Displays adeptness in building and maintaining relationships, alongside excellent interpersonal skills.
• Delivers work with a high level of efficiency and precision.
• Italian speaker - highly desirable

What’s in it For You?

• Amazing company to work for!
• Competitive Salary
• 28 days of Annual Leave + Bank Holidays
• Quarterly Wellness Allowance
• Four-week sabbatical with a generous contribution.
• Commitment to fostering your professional development with a dedicated training budget.
• Eligibility for flexible working arrangement, empowering you to manage your time and work location.
• Participation in Company Annual Bonus Plan and pension scheme.
• Social events including monthly gatherings and quarterly drinks/team-building activities.
• A dog-friendly office where you can bring your furry friend to work with you!

For further information on this Customer Success Manager role apply below

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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