Customer Services

Logistics Customer Services Coordinator

Our client, a leading logistics organisation, is seeking a motivated and customer-oriented individual to join their team as a Logistics Customer Services Coordinator. If you are passionate about delivering exceptional service and have a keen eye for detail, this opportunity is perfect for you! As the Logistics Customer Services Coordinator, you will play a crucial role in ensuring customer satisfaction and smooth order handling.

Key Responsibilities:

• Act as the first point of contact for customer enquiries and order handling.
• Provide support across various areas of the business, including Customer Services, Supply Chain, Finance & Administration.
• Liaise with supply chain colleagues to ensure stock availability and effectively communicate any deviations from customer expectations.
• Maintain accurate records of customer interactions, orders, invoices, etc. using SAP and other supporting systems.

Main Duties:

• Process sales orders, working closely with internal planning and external sub-contractors to meet customer requirements.
• Proactively manage customer orders from receipt to confirmation, through despatch, delivery, and invoicing.
• Develop and maintain strong relationships with customers, Sales, and Product Managers to resolve difficulties and identify areas for improvement.
• Compile and distribute internal sales reports as directed.
• Coordinate sample requests from customers in collaboration with the Technical Development Manager.
• Provide general bookkeeping and finance support using SAP and Microsoft Excel.

What Our Client Offers:

• Salary ranging from £22000 to £25000 per year
• Full-time, permanent contract with flexible working hours, work from home on a Friday
• 25 days holiday + Bank Holidays + enjoy a day for your birthday
• Opportunity to work in a friendly and supportive team environment.
• Continuous learning and development opportunities to enhance your skills and knowledge.

If you possess excellent customer service skills and thrive in a fast-paced environment, apply now to become a Logistics Customer Services Coordinator then please submit your CV.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.