Customer Services Manager

Posted 12 April by Chase and Holland Recruitment Ltd
Easy Apply
£30,000 per annum
Doncaster , South Yorkshire
Permanent, full-time
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Posted by Chase and Holland Recruitment Ltd
Customer Services Manager – Doncaster – Up to £30,000

Chase & Holland are proud to be working exclusively with a successful manufacturing business in the Doncaster area who are currently seeking an enthusiastic and experienced Customer Service professional to join their team.

This is a great opportunity to join a forward-thinking team, where you’ll work closely with the Technical Support Manager to provide effective planning, customer service and reporting to ensure service delivery is met within a timely manner and to a high standard.  

Benefits:
  • 25 days plus bank holidays
  • Discretionary annual bonus
  • Westfield health insurance
Customer Services Manager Responsibilities:
  • Working cooperatively across various departments including Technical, Marketing and Field Engineering to ensure effective and timely customer service communications
  • Scheduling field-based engineer works alongside the Technical Support Manager
  • Acting as the first point of contact for all customer queries
  • Overseeing customer issues from the first point of contact through to conclusion, liaising with relevant colleagues in order to provide accurate and timely solutions
  • Attending online and face-to-face meetings with customers as necessary
  • Utilising Excel skills to prepare and run reports for regular internal meetings
  • Documenting customer issues and developing accurate audit trails
  • Liaising with third part contractors where necessary to plan and manage installations
  • Identifying improvement opportunities and implementing on approval
  • Overseeing one direct report, ensuring objectives are clear and met
Required Skills & Experience:
  • Proven experience within a similar role, supervisory/management experience is desirable
  • Exceptional customer service skills with the drive to deliver a high level of service
  • IT literate with the ability to utilise Excel for reporting purposes
  • A strong team player with excellent communication skills
  • Ability to prioritise and manage own workload to meet objectives
If you are interested in finding out about this exciting Customer Services Manager opportunity, please click ‘apply now’.
Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.

Reference: 52464965

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