Customer Services Executive

Posted 11 April by Trinity Resource Solutions
£28,000 - £32,000 per annum
Watford , Hertfordshire
Permanent, full-time

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Posted by Trinity Resource Solutions
Our client specialising in importing and exporting products to International markets across the globe are looking for someone experienced in Customer Services in a Business to Business environment.

The role is 70% operational that includes order to completion and 30% customer liaison

They have experienced phenomenal growth and need your skills gained in the following;
  • Minimum 2 to 4 years customer service experience
  • Excellent processing skills, managing complex order process flow
  • Excellent verbal and written communication skills
  • Experience in CRM and ERP systems
  • Strong attention to detail
  • Customer focused
Beneficial would be:
  • Wholesale experience
  • Experience in Export
  • Portuguese, Spanish or Arabic language skills
Key Responsibilities:
  • Process and manage accurately enquiries, quotes, sales orders, invoices. consolidate shipments, issue picking lists and dispatch notes. Collect proof of deliveries.
  • Follow the customers’ orders from start to finish, while keeping customer updated.
  • Meet Key Performance Indicators in line with the company strategy.
  • Generate PO to suppliers for easy to source items
  • Work closely and support the Sales Account Managers. Provide regular updates and discuss important matters.
  • Provide proactive communication to key internal stakeholders to ensure smooth process of the customer service operation.
Benefits:
  • 32 days annual leave including bank holidays
  • Pension: 3% company & 5% employee = 8%
  • Home working: 2 days a week
  • Discounted General Sale List medicines & cosmetic (on average 10-15% lower price than retail prices)
This role does not offer sponsorship, therefore we are unable to consider any candidates that do not have eligibility to work in the UK.

Reference: 52455405

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