Customer Services Coordinator

Customer Service Coordinator
Fixed Term Contract (Maternity cover)
Salary - £25,000 - £28,000 PA

In this role you will provide excellent service to our client’s UK customers ensuring all queries and questions are resolved, order entry and credit processing and maintained.

Customer Service Coordinator Responsibilities

• Process all customer returns and exchange requests in an efficient and timely manner meeting the KPI’s
• Process all product complaints in an efficient and timely manner meeting the KPI’s
• Unpack all returns and Log returns and exchanges
• Liaise with customers and account managers for all return and exchange queries and the Smart Arch case
• Liase with customers, account managers and QARA for product complaints queries
• Issue credit paperwork and ensure have obtained the correct signatures before a credit raised
• Package and return 'fit stock’ to warehouse
• Investigate rejected inter-company stock from warehouse deemed unfit stock
• Produce reports for required return information
• Provide supporting documents for audits
• Support Customer Service team where necessary
• Ad-hoc duties when requested by Manager

Customer Service Coordinator Key competencies
• Professional with proven ability to build appropriate relationships with external key customers
• Demonstrated problem solving and decision-making abilities
• Able to work well within a team and calm under pressure
• Results orientated and Adaptable/willing to take on new tasks
• Able to prioritise workload and work to deadlines
• Displays initiative and enthusiasm for their role and company

Benefits
• Pension
• Private Medical Insurance
• Dental Cover
• Medical Cash Plan
• Group Income Protection
• Life Assurance
• 25 days holidays + your birthday
• Employee Assistance Program
• Great offers on several consumer scheme

Morning Shuttle Bus from Weybridge Station
(exist station, cross the Bridge, on the left at Bus Stop in Brooklands Road)

07:35 07:50 08:15 08:80 09:17

Afternoon Shuttle Bus from The Heights
(Across from Bla Bla Cafe in the centre of the Heights)

16:10 16:40 17:15 17:45 18:10

[ CHARLIE SHEPHERD 21/03/2024 17:03:04 ]

Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant - Charlie Shepherd